Refund and Exchange Policy

We offer all customers a 14 Day Return Policy. 

To be eligible for a refund, your item must be unused, and in the same new condition as received, with all original packaging. 

We also offer a store credit for exchange of products if you happen to change your mind within 14 days of purchase. 

To process your refund or exchange, simply email our friendly team at sales@mindbendr.com.au 

We kindly ask that you to ship the item back to us with your invoice attached for prompt processing of return. Once received, our team we require 3-5 business days to inspect and process the return. Please note, refunds can only be processed back to the original method of payment.

 

Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you to be used across our entire store.

 

Shipping Your Item: 

To return your product, you should mail your product to: 

Mindbendr Support

PO Box 8470 

Perth Western Australia 6849

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We also recommend ensuring your return parcel is tracked and includes insurance in rare cases that your parcel is lost in transit.

If you have any questions regarding the process of your return, please email us at sales@mindbendr.com.au and our friendly customer support team will be glad to assist.